Privacy Policy

Last updated: January 2024

Verdant Spire Pet Care Ltd ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we handle personal information when you use our services or interact with our website.

Who We Are

We are a pet care provider based in Bristol, United Kingdom. Our registered address is 47 Greenfield Lane, Riverside Business Park, Bristol, BS1 4QT. For privacy-related enquiries, contact us at [email protected].

Information We Collect

We collect information in several ways depending on how you interact with us:

When You Contact Us

  • Name and contact details (email address, postal address)
  • Information about your pet including species, breed, age, and health conditions
  • Emergency contact information
  • Veterinary details for your pet

When You Book Services

  • Booking dates and service preferences
  • Payment information (processed securely through our payment provider)
  • Special requirements or care instructions
  • Vaccination records and medical history for your pet

When You Visit Our Website

  • Technical data such as browser type, operating system, and IP address
  • Pages visited and time spent on our site
  • Referral source (how you found us)

How We Use Your Information

We use personal information to:

  • Provide pet care services you've requested
  • Communicate about bookings, appointments, and your pet's wellbeing
  • Process payments for services
  • Contact you in emergencies regarding your pet
  • Improve our services based on feedback
  • Comply with legal obligations

Legal Basis for Processing

We process your data based on:

  • Contract: To fulfil our service agreement with you
  • Legitimate interests: To operate our business effectively and communicate relevant information
  • Legal obligation: To comply with laws regarding animal welfare, health and safety, and business records
  • Consent: For marketing communications, which you can withdraw at any time

Information Sharing

We share personal information only when necessary:

  • With veterinary professionals in medical emergencies
  • With payment processors to handle transactions
  • With regulatory authorities when legally required
  • With insurance providers in relation to claims

We do not sell your personal information to third parties.

Data Retention

We keep your information for as long as necessary to provide services and meet legal requirements:

  • Client records: 7 years after last service
  • Financial records: 7 years as required by tax law
  • Website analytics: 26 months

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Object to certain processing activities
  • Request restriction of processing
  • Receive your data in a portable format

To exercise these rights, email us at [email protected]. We aim to respond within 30 days.

Data Security

We implement appropriate security measures including encrypted connections, secure data storage, access controls, and regular security reviews. While we take reasonable precautions, no data transmission over the internet is completely secure.

Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via email to registered clients. The current version is always available on our website.

Complaints

If you're unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Contact Us

For privacy enquiries:

Verdant Spire Pet Care Ltd
47 Greenfield Lane
Riverside Business Park
Bristol, BS1 4QT
Email: [email protected]